Return, Replacement & Refund Policy

Please read our policy carefully before placing an order. By completing a purchase on our website, you agree to the following terms:


1. Strict No-Refund Policy

At Ansari Shoe, we do not offer monetary refunds under any circumstances. Once an item is purchased and dispatched, all sales are final and cannot be refunded in cash or credited back to the payment method.

2. Replacement Policy for Damaged or Defective Items

We inspect all footwear before shipping. However, if you receive a damaged, defective, or completely broken product, we will provide a one-time replacement of the same product, strictly subject to the terms below.

3. Mandatory Requirements for Replacement 

Replacement requests will ONLY be approved if the following strict conditions are met:

  • Complete Unboxing Video (Mandatory): You must record a single, continuous, and uncut video of opening the package.

Video Quality & Details:

  • The video must start with the sealed parcel clearly showing the shipping label/bill.
  • The recording must be continuous with no cuts, pauses, or edits.
  • The specific damage, defect, or fault must be clearly displayed and highlighted on camera during the unboxing.
  • Reporting Timeframe: You must email us the unboxing video and report the issue within 48 hours of receiving the delivery.
  • Product Condition: The shoes must remain unworn, completely unused, with all original tags, box, and inner packaging intact.

Note: If you fail to record a full unboxing video, or if the video is edited/unclear, your replacement request will be automatically rejected.

4. What is Not Covered

We do not accept replacement requests for:

  • Minor color or texture variations due to photographic lighting.
  • Wear, tear, or damage caused by using the shoes after delivery.
  • Change of mind or sizing mistakes where the correct ordered size was delivered.
  • Requests submitted without a valid unboxing video.

5. How to Request a Replacement

If your item meets all the above conditions, please send your claim to:

  • Email: Ansarishoe01@gmail.com
  • Subject: Replacement Request – [Your Order Number]
  • Attach: The complete unboxing video and clear photos of the defect.
    Our team will review the video proof and respond with return/replacement steps within 24–48 working hours.